Every now and then a scan runs into an error. Most of the time it's something small you can fix in a minute. Sometimes the issue is on the server side and clears up on its own. Below are the most common ones, what they mean, and how to get past them.
If anything below isn't clear, our team is happy to walk you through it. Reply to the error email you received, or message us from inside your dashboard.
Errors caused by your site's security
Errors caused by your URL
Errors caused by your server
500, 502, 503, 504 — Server errors
Scan timeouts (30 seconds, 40 seconds)
Errors during indexing
Sitemap errors
Need help?
If you're stuck, reply to the email you got about the error, or hit the chat button in your dashboard. Our team will walk you through it step by step.