Your scan timed out
What's happening
Our scanner waited for one of your pages to load, but it took too long, so the scan stopped. The exact timeout is either 30 or 40 seconds depending on the type of scan.
This usually means your server, database, or an API call your site depends on was slow at the moment we tried.
The fix
Wait 10 minutes and try scanning again. Most slowdowns are one-off blips.
Open the page in your browser. If it also takes a long time to load, the problem is consistent and worth investigating.
Check your server logs or ask your hosting provider — they can tell you which part of the request was slow.
Common causes of consistent slowness
Heavy database queries on dynamic pages
Third-party scripts (analytics, chat widgets, fonts) blocking page load
Slow API calls during page rendering
Unoptimized images on the page
Shared hosting with limited resources
Still not working?
If your site is consistently slow and scans keep timing out, reply to the error email and we'll help you figure out the next step. In some cases we can adjust how we scan to give your site more time.